Answering Service for Veterinary Clinics — 24/7 AI Call Answering
A vet clinic’s front desk answers the phone between a fractious cat, a full lobby, and a euthanasia appointment that deserves everyone’s attention. SaveMyCalls picks up the calls your team physically can’t — booking requests, refills, and the 9pm ‘my dog ate something’ call that needs your emergency protocol, not a voicemail beep.
SaveMyCalls answers your clinic line 24/7 with a natural-sounding AI receptionist. It captures appointment requests with the pet’s name, species, and reason for visit, logs prescription refill requests for your team’s approval, and handles after-hours calls exactly per your protocol — directing true emergencies to the nearest emergency hospital you designate while capturing everything else for morning callback. Plans start at $99/mo with a free one-week trial.
Veterinary phones have a rhythm every practice manager knows: Monday morning avalanche, all-day appointment requests, refill calls between them, and after-hours calls that range from ‘can I give my dog Benadryl’ to genuine emergencies. Front-desk teams are stretched — and every hold, every voicemail, every busy signal is a client deciding the clinic down the road might answer faster.
What it handles for a veterinary practice
- Appointment requests — captures the client, the pet’s name and species, the reason for the visit, and preferred times for your team to confirm
- Prescription refills — logs the pet, the medication as the client describes it, and their pharmacy preference for your DVM-approval workflow
- After-hours protocol — true emergencies are directed immediately to the emergency hospital you designate, with everything else captured for morning callback
- New-client enquiries — services, species you treat, and hours answered from your practice information, with full contact capture
- Monday-morning overflow — every simultaneous ringing line answered at once, so the avalanche stops burying your front desk
- Spanish-speaking clients — the whole call handled in the caller’s language
It never plays doctor — it follows your protocol
The line every veterinary answering layer must respect: no medical advice, ever. SaveMyCalls doesn’t tell a caller whether the chocolate was enough to worry about — it follows the protocol your DVMs define: for symptoms you classify as emergent, callers are immediately given your designated emergency hospital’s information; for everything else, the details are captured and flagged for your team’s morning triage. Your standards, applied consistently at 2pm and 2am alike.
SaveMyCalls Baseline is $99/mo — about 44× less than what voicemail is costing you.
Fits your practice software
Every call becomes a structured record — client, patient, reason, urgency — delivered instantly by text and email and pushed toward your practice management system: AVImark, Cornerstone, ezyVet, Shepherd, or whatever else you’re using, via standard integrations. Appointment requests arrive ready for your scheduler instead of buried in voicemail.
Pricing that costs less than one lost client
For solo operators who just need their phone lines answered.
- ✓250 live answered minutes included
- ✓Then just $0.35/min — pay only for real calls
- ✓Instant email call summaries & dashboard logging
- ✓Free 1-week trial · cancel anytime
For growing teams who want full text automation and faster payouts.
- ✓500 live answered minutes included (double the minutes)
- ✓Then just $0.35/min — pay only for real calls
- ✓Instant SMS job summaries sent to your mobile phone
- ✓Automated text-to-pay invoicing links & arrival reminders
- ✓Free 1-week trial · cancel anytime
For teams ready to book appointments on the call — straight into their calendar and CRM.
- ✓Everything in Growth, plus:
- ✓Books & schedules appointments live, right on the phone
- ✓Pushes appointments & requests toward AVImark, Cornerstone, ezyVet — or whatever else you’re using
- ✓Writes appointments to Google Calendar automatically
- ✓750 live answered minutes included, then $0.35/min
- ✓Free 1-week trial · cancel anytime
A veterinary client’s lifetime value spans years of exams, dentals, and sick visits — one saved relationship covers the service many times over. Every plan starts with a free one-week trial on your existing number.
Hear it for yourself
Request a demo and we’ll configure an agent with your protocols and practice details — then call it with your hardest front-desk scenario and judge it like you’d judge a new hire.
Hear it answer your calls.
We'll set up a demo agent trained on your business — then you call it yourself and try to stump it. Free, no commitment.
Frequently asked questions
Will it give medical advice to pet owners?
Never. It follows the protocol your veterinarians define: emergent symptoms route immediately to your designated emergency hospital, and everything else is captured for your team’s callback. It gathers information; your clinical team makes every medical judgment.
How does after-hours emergency routing work?
You define the emergency criteria and the destination — typically the regional emergency hospital. Callers describing those situations get that information immediately, and the call is still logged so your team sees it in the morning. All other after-hours calls become tickets for callback.
Can it book appointments directly into our schedule?
It captures the request with the client’s preferred times so your front desk confirms the slot; direct scheduling into your practice management system is available as an integration during onboarding.
What does it cost?
Baseline is $99/mo for 250 minutes (then $0.35/min); Growth is $149/mo for 500 minutes plus SMS summaries; Scale is $199/mo for 750 minutes with live booking and integrations. Every account starts with a free one-week trial and you keep your current number.
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